What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners.

How We Use Cookies

At Vine Street Solutions, we use cookies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. We use cookies for the following purposes:

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our website's performance and user experience.

Google Analytics & Google Tag Manager: We use Google Analytics and Google Tag Manager to collect information about how visitors use our site. This includes information such as:

• Pages visited and time spent on each page
• How visitors arrived at our site
• General location information (city/country level)
• Device and browser information
• Click and scroll behavior

Hotjar: We use Hotjar to better understand our users' needs and optimize our website experience. Hotjar collects information about:

• Mouse movements, clicks, and scrolls
• Pages visited and user journey paths
• Form interactions and completion rates
• General device and browser information

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.

Types of Cookies We Use

Cookie Type	Purpose	Duration	Third Party
Google Analytics (_ga, _gid, _gat)	Website analytics and performance tracking	Up to 2 years	Google
Google Tag Manager	Tag and code management	Session/Persistent	Google
Hotjar (_hjSessionUser, _hjSession)	User behavior analysis and heatmaps	Up to 1 year	Hotjar
Essential Site Cookies	Basic website functionality	Session/Up to 1 year	Vine Street Solutions

Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies.

Browser Settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.

Opt-Out Links

• Google Analytics: You can opt out by installing the Google Analytics Opt-out Browser Add-on
• Hotjar: You can opt out by visiting Hotjar's opt-out page

Cookie Consent Management

When you first visit our website, you'll see a cookie consent banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time by:

• Using our cookie preference center (if available)
• Clearing your browser cookies and revisiting our site
• Contacting us directly using the information below

Data Sharing and Third Parties

The cookies we use may share data with third-party services:

• Google (Analytics & Tag Manager): Data is processed according to Google's Privacy Policy
• Hotjar: Data is processed according to Hotjar's Privacy Policy

We do not sell or rent your personal information to third parties. Data collected through cookies is used solely for the purposes outlined in this policy and our Privacy Policy.

International Data Transfers

Some of our third-party service providers (Google, Hotjar) may process your data outside of your country of residence. These transfers are protected by appropriate safeguards, including standard contractual clauses approved by relevant authorities.

Data Retention

• Google Analytics data: Retained for 26 months
• Hotjar data: Retained for 12 months
• Essential cookies: Deleted when you close your browser or after the specified duration

Your Rights

Depending on your location, you may have the following rights regarding your data:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erase your data
• Right to restrict processing
• Right to data portability
• Right to object to processing

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 through cookies.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

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