Introduction

At Vine Street Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information about you in several ways:

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company information (business name, job title, industry)
• Communication preferences
• Information you provide when contacting us or requesting services
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Device type and screen resolution
• Pages visited and time spent on our website
• Referring website or source
• Date and time of visits
• Click and scroll behavior

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes:

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary to perform a contract with you
• Legal Obligation: When we must process your data to comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business:

• Analytics Providers: Google Analytics, Hotjar (for website analytics and user behavior analysis)
• Email Service Providers: For sending communications and newsletters
• Cloud Storage Providers: For secure data storage and backup
• Payment Processors: For processing payments (they handle payment data according to PCI DSS standards)
• IT Service Providers: For website hosting, maintenance, and security

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

Type of Data	Retention Period	Reason
Client/Customer Data	Duration of relationship + 7 years	Legal and tax requirements
Website Analytics Data	26 months (Google Analytics) 12 months (Hotjar)	Website optimization
Marketing Communications	Until unsubscribed + 3 years	Compliance and preference management
Inquiry/Contact Data	3 years from last contact	Business follow-up and records
Security Logs	12 months	Security monitoring and compliance

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

General Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests

Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly using the information below
• Updating your preferences in your account settings (if applicable)

Cookies

You can control cookies through your browser settings. For more information, see our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Secure data backup and recovery procedures
• Regular monitoring for security breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions from data protection authorities
• Other appropriate safeguards as required by applicable law

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new effective date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

Complaints

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with:

• Your local data protection authority
• The Information Commissioner's Office (ICO) in the UK
• Other relevant regulatory authorities in your jurisdiction